Every conversation has two truths.
Words carry context
Voice carries Intent
Pradhi is an Advanced Voice Intelligence company.
We read the signal in the voice itself, the tone, hesitation, conviction and the many other voice features that a transcript throws away.
We primarily work with banks, NBFCs, insurers and contact centers for revenue maximization.
90% of intent signals are lost the moment voice becomes text.
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|NO|
Negotiate
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|NOOOO|
Maybe
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|NO|
Done
One word, three meanings. The transcript records “no” three times and cannot tell them apart. The voice can.
AVI
One call, a wealth of intelligence.
Advanced Voice Intelligence, as an Operating System.
- 90% raw audio. 10% text.
- More Intelligence, less token consumption.
- Glass box. Deterministic.
- AVI captures Intent.
Two ways to read a call, and only one keeps the voice
Almost every voice product on the market begins by converting speech to text. Everything after that point is text analysis, and the voice is already gone. Pradhi keeps the voice.
The standard pipeline
Voice Analytics with just speech
The same call, turned into text. Ends with text insights.
- Audio
- Speech Recognition
- Transcription
- LLM Insights
In this pipeline, 90% of intent lost at transcription.
The AVI pipeline
Advanced Voice Intelligence
The same call, kept as voice. Ends with a decision.
- Audio
- Voice Features
- Voice Intelligence
- Decision Signal
The standard pipeline ends in text insights. The AVI pipeline ends in a decision. The difference is where the voice stops being part of the evidence.
Products
For revenue maximization
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AVI_Sales
Sales Intelligence
Scores every sales call for deal odds, objections and buyer conviction, off the recording rather than the CRM note.
Explore Sales Intelligence, AVI_Sales -
AVI_Collections
Opportunity Loss Intelligence
Reads promise-to-pay intent on collections calls and flags the accounts about to roll to the next DPD bucket.
Explore Collections, Opportunity Loss Intelligence, AVI_Collections -
AVI_Callback Engine
Dialer Intelligence
Ranks the outbound queue by who is receptive now, reading warmth and engagement from the last conversation.
Explore Callback Engine, Dialer Intelligence, AVI_Callback Engine
Built for businesses where the call is THE business.
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Banks & NBFCs
The call is the contract.
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Insurance
The call is the policy.
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Contact Centers
Voice is the product.
Pradhi is built for BFSI and for the contact centers that serve it. In banking, lending and insurance the call is not a record of the transaction, it is the transaction, and that conversation happens by voice far more often than in writing.
Certified to ISO 27001, 9001 and 20000-1.
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ISO/IEC 27001:2022
Information Security Management System
Cert no. I-260301
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ISO 9001:2015
Quality Management System
Cert no. Q-260307
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ISO/IEC 20000-1:2018
IT Service Management System
Cert no. 260301-IT
Issued by Global Management Certification Services Pvt Ltd to Pradhi AI Solutions Private Limited. Scope: Software Development, Product Development, Consulting Services.
Do you want to know how AVI works?
Contact UsWhy Voice?
Enterprises have been investing in technology that helps them understand text. Analyzing the text from speech is like watching a movie with the sound off. You read the subtitles. You do not hear what was meant.
See how voice carries intent that text does not-
What does Pradhi do?
Pradhi reads the voice signal on recorded business calls to work out what the speaker actually meant, then turns that into a decision a team can act on. It is used in sales, collections and contact-center quality, mainly by banks, NBFCs, insurers and the contact centers that serve them.
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How is this different from speech analytics or a transcript?
Speech analytics converts a call to text and analyses the words. Pradhi's AVI engine analyses the voice itself, so tone, hesitation, conviction and the other voice features survive into the decision rather than being discarded at the first step.
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Does Pradhi use a large language model?
Not for the read itself. Pradhi reads the voice signal, 90% raw audio to 10% text. That is why the same call produces the same read every time, and why a score can be traced to the moment that produced it rather than explained after the fact.
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Where does our call data go?
Nowhere. Pradhi runs on-premise, in your own infrastructure, with no external APIs. Your recordings never leave the building.
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Can voice intelligence work on our existing call recordings?
Yes. Pradhi reads recordings you already have, so there is no change to how your teams work and nothing new for agents to do.
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Which Indian languages does Pradhi work with?
Voice intelligence is language-agnostic. Pradhi has tested this on its real-time proprietary data across 12 Indic languages. Indians are known for code switching, and this has been taken care of by AVI.
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Is Pradhi certified?
Yes. Pradhi AI Solutions is independently audited and holds three current ISO certifications: ISO 27001:2022 (Information Security Management System), ISO 9001:2015 (Quality Management System) and ISO 20000-1:2018 (IT Service Management System).