Creating a keyboard-less inclusive world

Creating a keyboard-less inclusive world

The world we live in is full of divisions. Day and night, hot and cold, to the more complex societal divisions such as young and old, haves and have-nots, literate and illiterate. These distinctions help us make sense of the world. They serve as convenient frameworks for discussion and measurement.

Now, let’s take this analogy into the realm of enterprises, where the focus is often on productivity. The real drivers of non-productivity often lie hidden in routine tasks that we take for granted. One such task that is often overlooked but has a significant impact is typing.

In the enterprise world, English has long dominated as the primary language of communication. Companies conduct meetings, exchange emails, and write reports in english. Yet, in a country as linguistically rich and diverse as India, where hundreds of languages and dialects coexist, this dependence on English creates an unnecessary divide.

Why should English be the default when most people in India are more comfortable speaking in their mother tongues? The rise of voice-first technologies offers a way to break this linguistic barrier, making communication more natural, inclusive, and productive for everyone.

Another barrier that holds back productivity in enterprises is typing. In the current business environment, most forms of communication—emails, reports, feedback forms—require typing. However, this act of typing often leads to information loss. When people type, especially in fast-paced situations, they tend to simplify or reduce complex conversations into brief summaries. This process strips away valuable context, emotions, and nuances.

The hidden cost of typing- information loss

Typing is so embedded in our daily work that we rarely question its effectiveness. We write emails, prepare reports, take notes, fill out forms, and update databases—all through typing. Yet, this seemingly harmless activity can be a major source of inefficiency.

Consider a sales executive typing up notes after a client meeting. In the rush to move on to the next task, they may skip over key nuances of the conversation—such as a client’s hesitation or an offhand remark that might be crucial for understanding future needs. These small, yet significant, details get lost in the typing process.

The loss of information due to typing is not just an inconvenience—it’s a significant barrier to unlocking the full potential of enterprise intelligence. When important information is lost during typing, enterprises miss out on opportunities to make better decisions, improve processes, and enhance customer experiences.

Voice, on the other hand, conveys far more than words—it captures emotions, intonations, and subtle cues that written text cannot. By typing, we essentially strip away the richness of human communication, reducing it to the bare essentials.

Voice for inclusivity

One of the most profound implications of moving toward a voice-first world is the potential to break the dominance of English as the primary language for business. Currently, English dominates much of the Indian enterprise landscape, partly because it has been the default language for typing-based interactions. However, this linguistic dominance creates an artificial divide, especially in regions where English is not the native language.

By adopting voice-first technologies, we can eliminate the need for English as the universal language of communication. People can speak naturally in their mother tongue. This removes a significant barrier for non-English speakers, making digital platforms more accessible and inclusive for people in India.

This approach has far-reaching implications for closing the digital divide and ensuring that technology benefits everyone, regardless of their educational background.

In this keyboard-less future, businesses can unlock the full potential of their data, capturing richer insights and improving decision-making processes. Whether it’s a sales team using voice to retain the nuances of client conversations or a doctor relying on voice analysis to enhance patient care, the possibilities are endless

The future is voice-first, multilingual, and inclusive- We lead the way

The reliance on English and typing has long created artificial divides in the business world—divides that separate those who are fluent in English from those who are not, and those who are comfortable typing from those who struggle with written communication.

We are pioneering a keyboard-less, voice-first world where English no longer needs to be the preferred language of communication. We envision a future where people can interact with digital systems and enterprise applications in their native languages, creating a more inclusive and efficient business environment. Voice is the most natural form of communication, and by removing the need to type, we can eliminate both linguistic and technological barriers, enabling a richer and more accessible digital ecosystem for all.